Tag: friend

We Make It Happen

Best Friends Forever, Tess & Tim Newbury

When you know you’re married to your best friend, that good vibe bubbles over to everything you do and everyone you touch.  It spreads an aura of peace and happiness that is contagious and puts animals and people completely at ease. And isn’t The Animal Support Project fortunate to have Tim and Tess Newbury, happily married for nearly 40 years, as our treasured volunteers! Tess, the sweet little blonde lady with the smile that lights up a room, the one who works our photo clinics each month and coaxes feral cats like Dr. Doolittle, is the perfect match for Tim, the soft-spoken veteran who uses his experience and skills to do everything from building dog houses and fences to upgrading the TASP storage facility, to teaching our younger volunteers how to properly handle power tools.

TASP deals with such an eclectic variety of situations in the course of helping animals and their owners through tough times, having a flexible couple like Tim and Tess on our crew is a gift from heaven.  Not only do they approach every project they’re asked to work with a smile and a can-do attitude, but they demonstrate to the rest of the community what TASP is all about: respect for all living creatures, whether two or four-legged.

A veteran of both the US NAVY and the US ARMY, Tim’s experiences managing logistics on submarines and working on helicopter crews make him uniquely qualified to be TASP’s Logistics Chief. Need a stretcher to carry an unconscious 120 pound Rottweiler from a disabled lady’s dining room floor for transport to the vet? Let Tim improvise the solution and you know it will be done humanely and safely. Need to erect a safe space to hold a dozen feral cats while they await vetting? Put Tim in charge and he’ll have every tool, every supply on hand to get the job done right the first time.

Tess just retired from her position working in Special Education, and what made her so successful in that job was her empathy and respect for humanity. She uses those same wonderful traits to bring the best out of people and pets in her work with TASP. Her friendly, joyful disposition draws others to her and helps them know things are going to be alright. And nothing calms a frightened pet better than Tess’s soft voice and gentle touch. She helps relax the pets and owners at our photo clinics so we can capture the perfect shot, and she is the glue that holds our volunteers together with a bond that can only come from the genuine love and friendship she feels for them.

The Newburys know the value of family. Pull into their driveway on any day and you’ll be greeted by a grandchild or two followed by Picklejack, the Pit Bull. Tim might be running that Sunday in a 5K with daughter, Nicole, or helping one of Nicole’s girls hone their archery skills for 4H. And Tess is probably out in the barn with another grandchild, gathering eggs and tossing hay to the goats.

This power-couple has been volunteering with TASP ever since they failed miserably at fostering dogs for our organization…..not once, but TWICE! But let me tell you, Gregory and Gretel, the two foster dogs who stole their hearts, could not have found a better home than the Newbury’s.  Life at their mini-farm is as sweet as it gets.

Tess & Tim Newbury have brought so much to TASP and to those we serve!  With so much treasure in their own private lives, it is an absolute honor to know they still have time to be so active with TASP. They do it because they believe in TASP’s mission: keeping families together.


Keepin’ It Together – Creating a Future for Marianne’s Cats

If you had met Marianne ten years ago when we first encountered her, you’d be meeting a well-educated woman in her 70’s who was using her GE retirement funds to support herself and a handful of stray cats. Together they  lived the good life at Marianne’s little acre of rural paradise not far from where I am writing this. She was an uncommonly strong-willed woman, well-read, with a dry wit and zero tolerance for people who treated animals or people unfairly. She was stubborn as a mule and could chew into someone like a badger if she thought they needed setting straight. Marianne had grown up a farm girl and appreciated the solitude and peace of country life, even as a widow, with her grown daughter living with her own family many miles away.

Back then, just like now, well-meaning people from town would drive their unwanted cat out to some rural location near a farm, assuming it was more humane to drop the cat there than to take it to the shelter. In their minds, the shelter would just kill their cat. But out here, under the sun and stars, the cat would live the idyllic Disney life, sustained by a lifetime supply of mice and milk from the cow barn. As someone who grew up in the country, I can testify those people assumed incorrectly. Life for a stray cat in the country is anything but idyllic. It’s constant struggle; competition for food, water, a safe place to sleep and raise young, and the constant pressure of random sickness, attack and injury. It’s one of the reasons why stray and feral cats have large litters: because nature knows many feral-born kittens will not make it to adulthood.

Marianne understood this and kept her little colony in tip-top order. When a new cat would show up in her yard, she would use her own trap to capture it, then drive it to Hoof n’ Paw Vet Service at the Valley Falls-Cambridge line, to have it altered, vaccinated and doctored for any illness it may have had. It was a reasonably well thought out plan and, after the initial veterinary investment, it afforded Marianne a resident varmint patrol around her little mobile home for just the cost of cat food and fresh water. It also offered her the pleasure of free entertainment, watching for hours as the cats lived their lives outside her picture window. Eventually, each cat would be friendlied enough to be awarded a name and  an afternoon or evening indoors on Marianne’s couch. Cats came and went as they pleased there and the protocol suited everyone concerned.

As time went on, GE’s stock began under-performing. And in ensuing years, the value mostly declined, leaving Marianne’s retirement income thinner and thinner. But the arrival of new wandering feline strangers from the farm down the road continued, and seemed to even increase. The cats apparently didn’t scrutinize the Wall Street Journal sufficient to recognize their food and medical bills were straining Marianne’s wallet.  Nonetheless, Marianne made sure they ate regularly, while she pinched her pennies. This was right about the time she met up with The Animal Support Project.

We’d gotten a call from Hoof n’ Paw, asking us to call on this nice lady who was having trouble keeping up with fixing the cats invading her property. They informed us about her past efforts and were concerned that more cats than ever seemed to be arriving at her little oasis. They wondered if there was something we could do to help and there was. We teamed up with Marianne on several occasions to trap numbers of cats at once and have all of them vaccinated, altered and tested. Then we’d adopt them out  for her to keep her burden down to a reasonable number.

2016 was a hard year for Marianne. By that time, she was in her 80’s. She’d suffered a stroke and after that, had spent just enough time living with her saint of a daughter to get back on her feet. A proud person of Marianne’s age has trouble being dependent on their child. It is not a role they can adapt to readily. So after recovering enough to be deemed safe on her own, Marianne returned to her little paradise in the country where she didn’t have to live on other people’s schedules or hear the unfamiliar sounds of suburban life. She returned to reading from her own library, shopping for herself and enjoying the 24-7 entertainment of her beloved cats outside and inside her home. A niece who lived nearby took over for TASP, looking in on Marianne and doing trap-neuter-return on her property to maintain population control for the cats, and Marianne’s brother, who lived just down the road, did the “manly stuff” around the property to keep her home running safely.

In late summer of 2017, Marianne’s daughter called to ask for our help again. Marianne had broken her hip. She was now almost completely deaf, quite small and frail, but nonetheless, she was raising hell with the doctors at the hospital, wanting to go home as soon as possible to be in her own element with her cats. Her brother was by this time also quite up in age and physically not able to support Marianne around her place the way he had in the past.  We committed to Marianne’s daughter to round up the cats indoors and out and begin the process of finding them new homes where they could be safe. Luckily for all concerned, TASP has Tess and Tim Newbury on our volunteer team. Thanks to them, we were able to capture all 13 of Marianne’s cats, including three kittens born to a newcomer female who had not yet been fixed.

With the generosity of Marianne’s daughter, we were able to buy flea collars for all the cats as well as having all updated on vaccines and tested for disease. We returned a handful of them to Marianne’s mobile home so they could live indoors with Marianne when she came home from her hip rehabilitation, and the rest were kept happy in a large temporary cattery we erected in her garage with materials we stock for such things. Tess and Tim continued to visit the cattery each day to maintain things there and they would look in on Marianne, walk her trash barrel to the road on pickup day, and make sure all was well. Seeing Marianne, we all knew they would not have to do this for long. Meantime, in the background, Debbie D’Angelo, our volunteer whom we share with Noah’s Kingdom, Kitten Angels and other capital district cat rescues, was lining up plans for the cats to be transferred out to these wonderful local rescues.

Marianne passed away peacefully in her beloved home one morning from what first responders deemed a massive heart attack.  They said there was no sign of suffering or panic at the scene; death was swift and merciful. Her last moments were no doubt shared with her little family of cats, and now she was asleep forever, no longer worried about the things we on this earth concern ourselves with. She died as she had wished to: not in a nursing home, not in a hospital bed, not away from what was so loved and so familiar to her. I choose to believe this was her reward for a life righteously lived. And I think she died at peace with her situation, knowing TASP and her family would not abandon her cats.

What made it possible for TASP to help in this situation? Well, having the support of Marianne’s family was a key contributor to the success. This was an expensive endeavor. TASP has limited funds to work with in comparison to the number of requests we receive. So having the financial help of Marianne’s daughter was essential to get so many cats cared for properly. TASP stocks  donated kennels, fencing material and cat supplies so we can erect a cattery like this when needed.

TASP was honored to have known Marianne and her daughter, who, by the way, has her mother’s strong will and dry wit and was a real treasure in making this project work. We feel blessed that we can network with such kind and considerate rescue groups in our community who will help us with big projects like this. And we are proud to have volunteers who are committed enough to our mission to go out of their way for months to ensure that Marianne’s beloved cats weren’t left to scatter on their own.  I believe everyone involved in this project feels we did what Marianne would have wanted and we share in the hope that we can also someday leave this world with the dignity afforded to this good woman.


In Their Words…..

Just a taste of the many expressions of gratitude TASP receives from our community…….

 

“I just wanted to express my gratitude for the help with Kobi’s surgery. He’s doing very well. I

appreciate and thank you so much.”  – Celeste

 

“Love how well everything came together! Great plan executed  by great people!” – KC

 

“Thank you for the payment on Lazy’s wheelchair.” – Krys

 

“………we have eight out of  the reported 10 cats safe and secure in the holding pen  that

could not be possible without TASP….thank you so very  much….” – Tracy

 

“Thank you once again for your generous offer to contribute towards Moonbeam’s veterinary care and for the incredible work that T.A.S.P. does in helping so many animals and their human companions.” – Debra

 

“Thank you so much for your ……… assistance towards Marley’s surgical bill.  Her owner, Helen and our staff are grateful for your help. Marley is doing well. Thank you…. ” – Brenda


Message From The President

Hello! Glad to know you’ve clicked open another TASP e-newsletter. We are very grateful to you for caring enough about animals and people to pay attention to these newsletters. At The Animal Support Project, we are convinced that what we’re doing, supporting animals and their owners through tough times, is truly the missing link in animal welfare; and we’re glad you are either in agreement with us or even just perhaps curious to learn more.

This is the part of the newsletter where I typically write about the good things that happen when neighbors help neighbors solve the problems that break families apart. But this concept wasn’t just my bright idea. It took input from a handful of people who all met by some kind of bizarre coincidence while and immediately after deploying for Hurricane Katrina. That was where we witnessed for ourselves how destructive it can be for people in crisis to lose their companion animal. Back then, few seemed to be addressing that aspect of animal or human welfare. Everyone was in rescue-mode, but either you were an “animal person” rescuing the animals, or you were a uniformed first responder of some sort, rescuing the people. And so, as can be expected, many animals and many humans were disconnected forever from each other, and many animals and humans suffered immensely, even though the best of intentions were truly meant by both sides.

Animal rescue was then and sometimes still is, the removal of a pet from a challenged home where the animal was established, known and loved, and the placement of that animal into another home that has been, in best cases, investigated through an application, an interview/home visit and a few phone calls to references provided by an adopter. In between those two steps, sometimes an animal shelter might be involved. The expectation was and sometimes still is that somehow, it is more humane to do this than to help the pet’s original owner overcome their challenge and keep their pet. The expectation was and sometimes still is that the new home will not encounter any challenges that could cause the animal to be in jeopardy again during its lifetime. But in reality, both scenarios are a gamble.

TASP prefers to place our chips on the original home, as long as there is evidence that conditions can be brought up to a state that is safe and maintainable for the animals and the humans. That means there is a path that can be cleared from crisis to stability, and the owner is committed to working with us to make that journey. We combine our disaster response experience and skills with the funds and supplies provided by like-minded people to bridge the shortcomings in the pet’s home. This way, that animal doesn’t have to experience homelessness and the owner doesn’t have to experience more loss than they already have. After all, a pet is not homeless until it is taken out of the home; either by the owner who has come to believe they have no other choice or by a well-meaning rescuer who is convinced they can find a better place for that pet, given enough time and resources.

When people suffer a loss: death of a spouse, divorce, job loss, eviction, loss of their health/youth, it’s more common than not for them lose their trust and confidence, to feel like a victim, and to want to assume the fetal position in some dark corner. Put in this situation, many will judge themselves losers in the game of life; they wouldn’t need someone from the outside pointing that out for them. Having a loving pet at that moment in time can turn that self-image around and re-inspire a person to get back on their feet and fight the good fight. After all, a pet loves you no matter where you’re sleeping that night; no matter what’s for dinner; no matter who else has abandoned you. They encourage you. They are your cheerleader, your preacher, your mother and your favorite teacher all wrapped into one furry/scaly/feathery package, saying, “You are the most important thing in my world. You have value. You and your opposable thumbs and large brain are going to make everything turn out alright.” Now, should we take that pet away from that person in crisis, confirming the sense of loss and fear that both pet and owner can suffer? Or should we work to stabilize the situation for pet and owner so the two of them can face the world together, overcome their challenges, and maybe even pay it forward down the line?

Some of you probably knew Mitch Valerien, one of the people who helped us start The Animal Support Project. She just passed away on March 15 too young and very unexpectedly. Early on in our organization’s evolution, Mitch was one of the people whose input and elbow grease helped shape this organization into the pet safety-net it is today. Mitch cared about animals, but she also cared deeply for the people who own animals, regardless of their income or their education level, or where they lived or whether or not they were New England Patriots fans. She was devoted to TASP’s mission; she helped define it. Alot of animals are sleeping safely with their beloved families, and a lot of people are sleeping safely with their trust in humanity restored because of Mitch and this organization she helped develop.

The mission of TASP doesn’t die with when one of us dies. It’s already spreading like a virus – a GOOD virus! Today, you can google “Pet safety net,” or “Pet retention program,” and all sorts of websites full of resources come up, including The ASPCA’s Position Statement on Keeping Pets and People Together.

Ten years ago, when TASP started, those kinds of resources and commitments were extremely hard to find, and even now I occasionally have to explain why we do what we do.  But it’s the rare occasion now. Mitch’s legacy of caring for animals AND people will continue to flourish and will continue to encourage the partnerships that hold families together. I can’t think of anything that would make Mitch more proud.


Featured Adoptable Animal – Lookin’ for Love?

 

CLICK HERE to meet Nicholas.

 


Join the Fun! TASP Events Now till 2018

Tag Sales, Photo Clinics, Adoption Clinics and MORE! There are SO many TASP events going on throughout the year! All are for raising the funds needed to continue our mission of helping companion animals stay safe and healthy. Want to help? Visit/volunteer/donate/shop! Bring your friends and family and have a blast while you help local animals! CLICK HERE for a fast connection to the TASP Events Page.

 


Testimonials – In Their Words

I want to say thank you so much for all your help that you have been doing for my cat Lucy it means a lot to me. Thanks again….. Jean

Thank you for all you did for Raymond’s “Pups.”  …..Pat

I don’t know what we would have done without your compassion and support. Your organization is truly a Godsend and I would be proud to say I am affiliated with it…….Although Smoaky most definitely had a better “vacation” than I did, I am recovering well……I’m sure my peace of mind and not having to worry about Smoaky contributed greatly to my recovery. At a (very rare) loss for words for thanks, I’ll just say a million and one thanks for all your help!…….Sincerely, Pam

Thank you for talking to me last night. I appreciate your advice and look forward to having you over …..Alice

I was just filling my cats’ food bowl and I was just thinking how wonderful you were to help me both times and I just want to let you know that I really appreciate it, especially the litter cuz I really would be in a pickle right now if it wasn’t for you…because I literally have no income. So I just want to thank you again, I really, really, really appreciate it. I’m hoping if I do get my Social Security maybe I can help someone else and pass it forward. Just had to say it again, thank you, thank you, thank you, thank you so much!……..Tina

 

 


This Quarter’s Featured Project – Keepin’ It Together

Best Friends for Life: Gail and Puppy

Thanks to all of you from Puppy!

My name’s, “Puppy.” I’m a 13 year old Yorkie & Chihuahua mix. Everyone is surprised to find out how old I am when they hear my name and meet me….frisky and lively and full of energy, I guess I’ll always look and act like a pup, and that’s just fine with me!                                                         When I was younger, Mom, Dad, Bro and I all lived on a modest little farm in the country. We raised dairy goats; Nubians and LaManchas were our specialty. I really liked the way they smelled and I enjoyed going to the barn each day with the folks to help with milking and caring for my caprine “cousins.” My favorite thing to do was to steal a piece of the trimmings when the goats had their hooves clipped…..have you ever tasted goat hoof? It’s the caviar of doggie cuisine, y’know.

About two years ago, things all of a sudden changed ALOT! First, Bro got really sick…… the kind of sick that means hospital trips, chemo, and weeks and weeks of pain medicine. After that, Bro never really looked the same; and soon, he just completely disappeared. Mom and Dad walked around like zombies after Bro left. They looked scared.

We moved to a smaller place because Mom’s health wasn’t very good anymore. She has a lot of trouble breathing. Soon, she was wearing a leash attached to her nose (she called it her oxygen) and she was never able to walk off-leash again. That seemed bad enough, but then, all of a sudden, Dad got sick like Bro. And less than a year after Bro disappeared, Dad disappeared, too. Mom says both of them went to live in heaven. I can’t understand why they left Mom and me here alone, but Mom says they got invited and we didn’t. But she says we will be invited to heaven soon enough. She says Dad and Bro are not coming back, either. So now, it’s just Mom and me scraping by on her Social Security check.

With things going so badly in Mom’s life, I didn’t want to tell her that my mouth hurt. But as time went on, it REALLY got sore and I couldn’t chew my food. She noticed and started calling around to see if a vet would fix my mouth on credit…….but none of the vets agreed to let Mom pay on time; not even the one we’ve been going to all these years!

But ya know what? Mom didn’t give up. She kept asking around and eventually she found out about TASP: The Animal Support Project. She talked with a volunteer there and they hooked us up with a vet named Dr. Nicole, who actually fixed my mouth for FREE! Dr. Nicole had a grant from the ASPCA to help animals belonging to poor people…..and since nobody’s poorer than Mom and me, I was able to get the care I needed. But that’s not the end of the story!

The vets also said I needed medicine to help my heart work better. So TASP took me to a specialist and got me the tests I needed to get the right medicine. Now, a TASP volunteer visits Mom and me twice a month to count out pills into my trays. The trays have little compartments in them and each morning and evening, Mom takes the pills from a compartment and folds them into some tasty canned dogfood that I find just irresistible.  TASP even found me a sponsor who donates my pills so Mom doesn’t have to use food money to buy them.

The volunteer says Mom and TASP have “joint custody” of me so I can remain at home and still get the special care I need.  They say I will be happier at home with the Mom I’ve known all my 13 years than to be uprooted and sent somewhere else. They know I am only at peace when I’m on Mom’s lap, watching the cooking shows on cable. And Mom is SO HAPPY to know she doesn’t have to spend the rest of her life alone! Mom and I sometimes look at each other and wonder which of us will be the next one to disappear. But at least now Mom knows that if SHE gets invited to heaven first, then I still have my friends at TASP to care for me until my invitation arrives.

CLICK HERE to watch Puppy & Gail’s video

 

 


The Next Chapter – Project Outcome Followup

Update on Bria

If you follow our facebook page, you know Bria returned home to live with her family back around January. As soon as she went home, Bria was enrolled with her family in Basic Obedience training through Crawmer’s Animal Training, courtesy of TASP, just to give her a leg up on moving back to home life. With three active kids, Dad recovering from major surgery and Mom adapting to her new job, it was extremely gratifying to know that the whole family was so devoted and committed to bringing Bria back into their lives.
The nicest update about Bria just came from her Mom!
“It’s been a whirlwind of a year but this is us and we got this… we are settling in and as I write Bria is laying by my bed. I would take a pic but she is a girl always in motion! Allana graduated yesterday and she will be off to St. John’s University in the fall to study Bio with a concentration in pre-med. We will never forget your kindness and would love to visit before she leaves! You are so special to our family!”
This family is still struggling to make ends meet since the fire took their home nearly two years ago. They are STILL waiting for the insurance companies to settle. But they’re a family of survivors and they’re all working hard to move on with life. They are an inspiration to everyone who knows them and it has been a joy to play a part in their recovery.

 

 

 

 

 

 

 

 

 

 

 

 

Update on Copper and Charlie:

Who says two giant old dogs can’t find a home together? Well, if this happy ending doesn’t make you believe in Santa Claus, I don’t know what will. You met Charlie and Copper in our last newsletter. On their way to the euthanasia room, these two bonded senior dogs made a detour to TASP foster care with Kat. And not long after that, just in time for Christmas, BOTH of these old guys hit the lottery and were adopted by Allison and her wonderful family. Used to giant breed dogs, the family’s home was ideal for our old buddies. And what a great way to start the new year: loved and safe with folks who treasure them for the gems they are!
At their ripe old ages, there is no telling how many Christmases Copper and Charlie will see. But knowing they will spend the rest of their lives being loved and spoiled is enough to make anyone want to celebrate. Thanks to everyone who had a part in this miracle!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Update on Bucky:

Three dentals, two leg surgeries and TWO YEARS in foster care! That’s what it took for Bucky to find the home he was meant to have. Although the little cowpoke was always a hit at adoption clinics and events, he never seemed to get the followthrough from potential adopters, and those who DID apply to adopt him had other animals who didn’t care to have Bucky in the family portrait. But that all changed in July when JT came into the picture. With a circle of friends who all own dogs, JT was looking for a little compadre who would work out well in her apartment and who would get along with the rest of her friends’ dogs. Circle Bucky for that! Living in Boston near a wonderful network of parks, trails and dog-friendly businesses, JT and Bucky now are seen frequenting all the best spots for reading and posting p-mail. And since JT works from home, the Buckmeister has his very own full-time relationship; the kind of lifestyle we think he always dreamed of and deserved. From a discarded, crooked-legged waif to a healthy, beloved companion with a real live bedfella and a social life to rival that of any Boston bachelor, this little Urban Cowboy is finally home!


Vet Sci 101 – How to Advocate for Your Pet After Surgery

In the January-February 2017 issue of Veterinary Team Brief magazine, Teresa Ann Raffel-Kleist, CVT, VTS, provided her top 5 tips for a Veterinary Team to communicate to pet owners, to use in monitoring their animal at home after surgery. We’re turning the pronouns around and sharing these simple tips with you in order to spread the word and bring awareness about how we can best collect data and communicate with the Veterinary Staff during our pet’s period of vulnerability.
  1. Understand the medications you’ll be giving your pet. Make sure you know how much and when to give, and understand how it is to be administered. Don’t be afraid to ask your Vet or Vet Tech to demonstrate how best to apply meds like ointments or drops. Also be sure to ask how to recognize side effects. If your pet also has a chronic health condition for which they are already taking a medication, it doesn’t hurt to ask your Vet Team if you should expect any potential drug interactions.
  2. Understand your pet’s surgical site. In other words, discuss any incision with your Vet Team; how many and what kind of stitches? Will they need to be pulled in 7-10 days or will they dissolve on their own? Should the incision be kept dry or should damp compress be applied in case of swelling, discharge or discomfort? What kind of discharge is normal and what kind is not? Will an e-collar be needed to keep the pet from chewing or licking the incision? Take photos of the incision every day or so in case you need to show them to the Vet.
  3. Ask your Vet Team how they want you to care for the bandage. How often should it be changed? What if it slips out of position? How to readjust it without damaging the tissue below? Smell the bandage each day…..What kinds of smells should we expect from the bandage as time goes on and what do they mean? If it’s a limb that’s bandaged, learn how to check your pet’s foot for warmth, color and swelling.
  4. Discuss exercise restrictions. For instance, stomach incisions take about 2 weeks to heal internally, so a pet with such an incision should not be allowed to jump for at least 2 weeks. If walking will be permitted, ask for specific instructions about leash length and recommended duration for walks. Are there any exercises we can engage our pets in that will aid with the pet’s rehabilitation? Ask for a demonstration if you aren’t absolutely clear on any exercises recommended.
  5. Discuss dietary restrictions with your Vet or Vet Tech. Controlling weight gain during the idle healing period will make it easier for your pet to rise from recumbancy while they’re convalescing. Issues with urinary blockages, kidney or liver dysfunction may require special or prescription food.
Understanding our pets’ post-surgical requirements will streamline the recovery process and offers our pet the best possible outcome. It also gives us the opportunity to advocate most effectively with our Veterinary Team on behalf of our pet. Vets and Vet Techs are more than happy to explain any of these care tips with their clients. They know a pet owner who is well informed is a valuable extension of their team .